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Privacy policy

Personal data

1.1 Depending on the choices you made when creating or viewing your account, you may receive offers and invitations from our company. If your telephone number is recorded when creating your account or placing an order, these telephone details will be used only for processing your order or to contact you to offer you new services.

1.2 In the event of loss, theft, or any fraudulent use of the password to your account, you undertake to notify Arabian Oud immediately or as soon as you become aware of the issue. You can contact us by email [email protected] or send us a message on the ‘Write to Us’ page

1.3 Arabian Oud follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of the hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

1.4 If you have any questions regarding our Privacy Policy, please email us at [email protected] or send us a message on the ‘Write to Us’ page

Collected Information

We collect information about you when you use the Site, interact with us or make in-store purchases.
In addition to any information you explicitly declare (e.g.: account creation, loyalty card subscription, gift card purchase), information is automatically collected, generated or deduced by our systems (e.g.: data aggregation/combination, enabling us to assign a marketing profile to you).


This information enables us to understand you better and provide you with personalized offers for products offered by us and our partners, in accordance with your choices.
Through the use of cookies, we are able to improve the performance of the Site and display information on the Site and on other sites.
Checks are also made for Site and transaction security purposes.


This information is supplied to our Arabian Oud stores and to our head office team for the purposes of managing our loyalty program, in all cases where it is necessary to provide you with the requested service.
Depending on the choices you have expressed, some of this information (e.g. purchase history, profile) may be supplied to our commercial partners to enable them to provide you with personalized offers.

Your options and rights


You have the option of joining our mailing lists and agreeing to receive marketing and commercial information from us. You can revoke the promotional communications options you have exercised at any time by contacting Arabian Oud customer service:

By sending an email to: [email protected]

Electronic communications: at any time, you can also click on the unsubscribe links found in our promotional emails or reply “STOP” to SMS texts and/or emails you have received

Please be aware that even if you unsubscribe from promotional communications, you may continue to receive non-promotional mail, calls and/or emails from us; e.g. regarding your account or current transactions.



A “cookie” is a generic term referring to a text file saved in a dedicated storage area of a device (e.g.: Computer, tablet, smartphone, etc.) belonging to a media user (internet, applications, etc.) when viewing online content or advertising. This cookie file enables its issuer to identify the device on which it has been stored, and thus to track the user of the medium’s activity, and to remember information such as the user’s preferences or the information previously entered by the user in forms on the medium, during the cookie’s period of validity or storage. Some cookies are essential for the use of the medium, while others serve to optimize and personalize displayed content, and others display advertisements.

Cookies do not identify a user directly, but identify a browser or a device. Information relating to content viewed on a medium is directly linked to an ID code contained in the cookie. When a user browses a medium, that ID code is associated with pages viewed, and more generally with the user’s journey through the medium and interactions (e.g. number of clicks): This makes it possible to track a single user’s browsing journey on the medium.

Cookies allow browsing data to be associated with the user’s profile, regardless of the terminal used, thanks to cookie exchange technologies implemented by the partners who produce these cookies – usually communication agencies or digital advertising service providers – such that a user’s journey can be tracked regardless of the medium or device used.

WHAT COOKIES ARE USED ON THE www.arabianoud.co.uk SITE?

When you connect to our Site, we may install four types of cookie on your device:

Technical cookies, enabling you to browse the site, handling site security and providing you with access the site’s various different products and services.

Secure online payment cookies to prevent payment fraud.

Viewer analytics cookies that enable us to use traffic statistics, compare them with statistics from other sites and select actions to perform (e.g. sending you an email)

Advertising cookies that enable us and third parties to display advertisements on this site and other sites tailored to your profile, calculated from a combination of data from your browsing habits and data from the client databases of Arabian Oud and third parties

Sharing cookies that enable you to share content from our site with other parties and notify those other parties of your visit or your opinion regarding content on the site.


Yes, all information relating to your order, and your online payment transactions by bank card in particular, are fully secure. You can buy online with full security.
On our website, if you opt to pay now, your bank card information is sent directly in encrypted mode (SSL protocol) to a Secure Payment Provider who checks bank servers in order to avoid abuse and fraud, and authorizes the payment to Arabian Oud. At no point is Arabian Oud in possession of the entire card number you have entered.
If you do not wish to order via the site, you can order by phone, if you so choose, at 020 7491 3333.

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